SUPPORT

Signal trouble?We’re on the line.

Most questions are answered below. For everything else, a person reads every message that reaches our inbox, usually within one business day.

support@capacitr.xyz

RESPONSE TARGET: 1 business day
WHO ANSWERS: The Capacitr team
YOUR FUNDS: Never held by us
WHERE TRADES RUN: On the venue

Commonquestions.

ACCOUNT

Sign-in & syncing

You can sign in with Google, Apple, email, phone, or X. Your interests, risk style, and positions sync across devices automatically. Locked out or seeing a stale account? Sign out fully, then sign back in with the same provider you first used.

TRADING

Orders & positions

Trades execute on-venue from your own self-custodial wallet: Hyperliquid for perps, Polymarket for predictions, Robinhood Chain for tokenized stocks. Every fill links to the venue's explorer for verification, and Capacitr never holds your funds. A trade that doesn't fill is usually insufficient free collateral; check available balance in the ticket before sizing up.

WALLET

Deposits & balances

Your USDC wallet funds perp and prediction trades. Deposits typically land within minutes. If a balance looks wrong, pull to refresh in Portfolio first; venue APIs occasionally lag a block or two behind.

ALERTS

Notifications

Alerts fire when a story hits a market you follow. Not getting them? Check that notifications are enabled for Capacitr in your phone's settings, and that the ticker is in your interests. Alert prices are captured at signal time and can differ from the live mark.

Talk to aperson.

A trade that looks wrong, a login loop, a feature request, feedback on the terminal: write to us and we'll get you unblocked. We read every message.

support@capacitr.xyz

Capacitr, Inc. · support@capacitr.xyz